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FAQ
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We use Yoco to securely process all payments. Yoco supports payments via the following cards:as well as Apple Pay
• Visa
• MasterCard
• American Express
• Discover
All transactions are processed in South African Rand (ZAR).
2. How can I track my order?
Once your order has been dispatched, we will send you a tracking email with all the necessary details. You can use this information to track the progress of your shipment.
3. Do you deliver outside of South Africa?
At this time, we only offer delivery within South Africa, as we are a South African-based company.
4. Are your products authentic?
Yes, all our products are 100% authentic. We ensure that every item we offer is sourced from reputable suppliers.
5. What should I do if I receive the wrong product?
If you’ve received an incorrect item, please get in touch with us right away at thegizmoarchive@gmail.com. Our team will assist you in resolving the issue as quickly as possible.
6. What if my order is delayed?
If you experience any delays in receiving your order, please email us at thegizmoarchive@gmail.com, and we’ll provide you with an update on your shipment status.
If you have any other questions or concerns, feel free to reach out to our customer support team. We’re here to help!
DELIVERY POLICY
Delivery Information
At gizmo archive , we understand how important it is for you to receive your order quickly. That’s why we prioritize fast and efficient service to ensure your satisfaction.
We process and ship all orders within 1 business day to get your items on their way as soon as possible. Once dispatched, your order will be delivered to you within 2 days through our trusted courier partner, The Courier Guy.
Your convenience is our top priority, and we are committed to providing a smooth and timely delivery experience. If you have any questions about your order, feel free to reach out to our customer service team.
Thank you for choosing gizmo archive !
RETURNS
At gizmo archive, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return your item, you can apply for a return within 7 days of receiving your order. Please note that the cost of returning the item via courier will be at your own expense.
To qualify for a return, the following conditions must be met:
• The item must be sealed in its original packaging, unused, and in resalable condition.
• You must contact us directly at thegizmoarchive@gmail.com to initiate the return process. Returns will not be accepted without prior communication.
Manufacturer Warranty
Please be aware that our products come with a manufacturer’s warranty only. If your item is defective or experiences any issues covered under the warranty, you can contact us to facilitate the warranty process or to get more information.
For any further assistance or clarification on our return policy, feel free to reach out to us at thegizmoarchive@gmail.com. We’re here to help!
ARE WE A DROPSHIPING STORE
NO we are not gizmo archive has all products available on hand and will get your order delivered nation wide in 2-4 days